Privacy Policy

Last updated: January 15, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, complete a profile, or contact us for support.

Personal Information

  • Name and contact information (email address, phone number)
  • Educational institution and academic information
  • Profile information and preferences
  • Communication history with our support team

Usage Information

  • Course progress and completion data
  • Exam results and performance analytics
  • Platform usage patterns and preferences
  • Device and browser information

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our educational services
  • Personalize your learning experience
  • Track academic progress and provide feedback
  • Communicate with you about your account and services
  • Send important updates and announcements
  • Provide customer support and respond to inquiries
  • Ensure platform security and prevent fraud

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Educational Institutions

We may share relevant information with your educational institution for academic purposes, such as progress reports and attendance records.

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, such as hosting, analytics, and customer support services.

Legal Requirements

We may disclose information if required by law or to protect our rights, property, or safety.

4. Data Security

We implement appropriate security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response procedures

5. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing activities
  • Withdrawal: Withdraw consent for data processing

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential cookies: Required for basic platform functionality
  • Analytics cookies: Help us understand how you use our platform
  • Preference cookies: Remember your settings and preferences
  • Marketing cookies: Provide relevant content and advertisements

You can control cookie settings through your browser preferences.

7. Children's Privacy

Our platform is designed for educational use and may be used by students under 13 with appropriate parental consent. We comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

Parents and guardians can review, delete, or refuse further collection of their child's information by contacting us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Your continued use of our platform after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@educationalplatform.com

Phone: +1 (555) 123-4567

Address: 123 Education Street, Learning City, LC 12345, United States